Cancellation Policies

SC Heritage doo (Sheva Walking Tours and Travels) strongly encourages travelers to purchase
comprehensive travel insurance. In the case of unexpected changes, illness, or other life events, travel
insurance can help protect Your travel investment and enable You to recover costs that may not be
refundable under Our cancellation policy.

Cancellations Initiated by Customer

Deposits
A deposit of 30% of the total booking cost is due to secure booking. Deposits are non-refundable; a
30% deposit covers administration costs and secures a spot in Our schedule. The remaining balance is
refundable according to the following schedule.

Cancelling in Advance
If You choose to cancel more than 30 days prior to the scheduled tour or service(s), You are entitled
to a full refund of the remaining balance.
For cancellations made between 10 – 29 days prior to the scheduled tour or service(s), 60% of the
remaining balance will be refunded.
For cancellations made between 9 – 3 days prior to the scheduled tour or service(s), 40% of the
remaining balance will be refunded.

Last-minute Cancellations and No-Shows
If You cancel within 48 hours of the scheduled tour or service(s) or do not show up, the full payment
will be forfeited, and no refund will be issued. In cases when some participants of a larger group tour
choose not to attend a tour or activity, no changes will be made to the group price.

Cancellations and Changes Made to Tip-Based (“Free Tour”) Walking Tour Reservations
Tip-Based or “Free Walking Tours” reservations require a booking fee of 1 Euro. This nominal
charge is intended to verify guest bookings and generates the automated booking notification and the
information guests will receive upon making their reservation and following the tour experience. By
requiring this fee, we can prevent fraudulent bookings by verifying reservations; it also ensures our
group numbers remain reasonable, thereby retaining a high quality and engaging tour. This fee is non
refundable and not intended to serve as a tip or payment for the tip-based tour service.

Cancellations Initiated by Sheva Tours & Travels

Unforeseen Circumstances
We reserve the right to cancel or reschedule a tour activity due to severe weather, safety
concerns, or other unforeseen circumstances beyond our control. In case of cancellation(s) initiated by
Us, you will be offered a full refund or the option to reschedule the tour activity for an alternative
time.

Minimum Participant Requirement
Some activities require a minimum number of participants. If this requirement is not met, We reserve
the right to cancel the activity and issue a full refund to all participants. Alternatively, guests may
agree to an alternative date on which the minimum number of participants has been met or to pay for
a private tour on the day of their originally scheduled service.

Refund Process
Refunds will be processed within 5 – 7 working days (excluding weekends and holidays) of receiving
a cancellation request or upon notification of cancellation by us. Refunds will be returned via the
same payment method you used unless otherwise requested. SC Heritage is not responsible for delays
You may encounter due to institutional processing.

Booking Changes
You may request to reschedule your booked activity up to 30 days before the activity date at no
additional cost.
Requests made between 10 and 29 days before the activity date will incur a rescheduling fee of €20
per booking.
We will do our best to accommodate requests to reschedule within 10 days of the activity date; this
will be based upon availability and may be subject to an additional or higher rescheduling fee.
All requests for rescheduling or changes must be submitted in writing to
info@mostarfreewalkingtours.com or +387 61 933 879 (Whatsapp) and will be considered on a case
by-case basis.
If you need to cancel entirely due to illness or other unexpected life events, your deposit and
payments may be applied toward rebooking a future service within 365 days of the original date,
subject to availability and seasonal pricing differences. In these cases, you may be asked for official
paperwork verifying your claim.